Created Monday 18 November 2019

Sent an email asking for advice on having the watch repaired on 15/11/19 :

Good morning,

I bought a DA36 in October 2016, direct from Damasko and I have been very pleased with it and it has been very reliable, keeping good time over the last 3 years.

The serial number is DA36.1981

Recently I have noticed that it randomly loses a up to one minute in a single day, when most of the time it keeps to within ± 2 seconds per day.

On these occasions I have observed the watch using a Timegrapher machine, and I see that the displayed rate can be as low as -240 s/d and the displayed amplitude can be as low as 126 degrees. These periods of poor performance occur randomly and do not appear to be related to any physical activity etc. Often the watch returns to normal behaviour after a few hours. I now feel that I cannot rely on the watch to be reliable in normal use.

Can I arrange for the watch to be repaired or serviced to return it to it's previous excellent and reliable performance?

Since I bought the watch direct from Damasko I am happy to return it to yourselves for the repair.

Please advise me on how to proceed.

Best wishes,

John Pumford-Green

Nadja Damasko replied to my email:

Dear Mr Pumford-Green

Thank you for your enquiry and your interest in returning the watch to us. Please return the watch to:

Damasko GmbH c/o Repair Department Unterheising 17c 93092 Barbing Germany

Please send us BEFORE you return the watch, the following documents/information:

-your serial number -your copy of invoice and warranty card -your exactly delivery and invoice address -your phone number

Moreover, please inform us when your returned the watch. After we received it, we will inform you and later, we come back to you with an exactly cost estimate. If you have any further questions, please let me know it.

Please note: If your watch is not under warranty and/or you decide not to carry out the repair, we have to charge you €25.21 net for the expenses incurred. Bitte beachten Sie: Falls Ihre Uhr nicht unter Gewährleistung fällt und / oder Sie die Reparatur nicht durchführen lassen sollten, behalten wir uns vor, für den entstandenen Aufwand €25.21 netto zu berechnen.

Mit freundlichen Grüßen / Best regards

Nadja Zacherl

(geb. Damasko / née Damasko)

I sent back by email scans of the invoice and "Watch Passport" front page, as well as the other information she requested.

Dear Nadja,

Thank you for your email and instructions for sending the watch back for repair.

Attached are scans of the invoice and Passport/warranty page.

The serial Number is : DA36.1981

I am returning the watch on a leather strap, rather than send back the steel bracelet.

My address for invoice/delivery is:

''my address''

My phone number is: my phone number

I will include the above information with the watch, too, along with a description of the problem.

I will send the watch today and will confirm the shipping details by email once I have sent it.

I look forward to hearing from you when the watch arrives and you can provide a quote for the cost of the repair.

Best regards,

John

posted via Royal Mail at Lerwick Main PO at 1:40pm

Tracking : RS229341324GB

Unable to insure adequately - Royal Mail only up to £250, Parcel Force won't insure “jewellery and watches”.

Sent using International Tracked and Signed (£12.05)

Informed Nadja of sending, and the Tracking Number.

https://www.royalmail.com/track-your-item#/tracking-results/RS229341324GB

The DA36 arrived at Damasko's Barbing factory yesterday (Fri 22nd).

Email from Isabella:

Dear Mr Pumford-Green

Today we have received your DAMASKO DA36.1981.

It will be checked by our watchmaker now. After we have a feedback we will inform you about necessary repairs.

Please note: If your watch is not under warranty and/or you decide not to carry out the repair, we have to charge you €25.21 net for the expenses incurred.

Bitte beachten Sie: Falls Ihre Uhr nicht unter Gewährleistung fällt und / oder Sie die Reparatur nicht durchführen lassen sollten, behalten wir uns vor, für den entstandenen Aufwand €25.21 netto zu berechnen.

Mit freundlichen Grüßen / Best regards

Isabella Morell

Now to await the verdict….

Email from Isabella:

Dear Mr Pumford-Green

Thank you for sending us your DAMASKO DA36.1981.

After checking it our watchmaker told us that there is many abrasion in the movement.

In the following I may offer you the following cost estimate:

Cleaning, and oiling the escapement

Regulate DA36.1981 €120

Shipping costs UK €50

Total amount €170

The named prices are without VAT.

Please let me know, if we can go ahead with your watch.

Reply from me:

Hello Isabella,

Thank you for the information.

I would be very happy for the repair to go ahead.

I can pay in advance by PayPal or would you prefer to complete the repair before payment, in case of additional expenses that might be necessary?

Regards,

John

Reply from Isabella:

Thank you for your quick reply.

I would send you the invoice for payment by PayPal when I get the watch back by our watchmaker. May I know which invoice and delivery address I can use?

Now to wait for the repair to be complete.

What is “many abrasion” in the escapement - did I do it while regulating - introducing some foreign bodies, dirt/dust? Will not do any further regulation once I get it back, and just have it serviced every few years…. I can put up with a few seconds/day here and there, as long as it's not > ± 10s/d

Page Updated: 02/07/22 13:40 BST